Refund policy
Last updated: 27 September 2026. These terms apply to orders placed after publication of this policy.
Payment options
We offer full Cash on Delivery without an advance payment. The price is ₹3,990 per Small Stove and ₹4,990 per Big Stove. For full online payment, the prepaid discount is ₹100 per Small Stove and ₹200 per Big Stove, making the prepaid price ₹3,890 and ₹4,790 respectively. Discounts apply per stove ordered and are not available on Cash on Delivery.
Cancellation before dispatch
Contact us as soon as possible to request cancellation before dispatch. No cancellation fee applies to an order cancelled before dispatch. For a prepaid order, we refund the amount actually paid for the cancelled items. For a Cash on Delivery order, no advance payment has been collected.
After dispatch
Change-of-mind cancellation or return is not accepted after dispatch. Your rights concerning defective, wrong, damaged, materially misdescribed or undelivered goods remain unaffected.
If DAKSHOR cancels
If DAKSHOR cancels your order or cannot fulfil it, we refund all amounts received for the cancelled items. A failed or duplicate payment, or payment taken without a confirmed order, is not treated as a customer cancellation. Please contact us so we can investigate and arrange any refund due.
Damaged, wrong or defective goods
We accept return requests for transit damage, breakage, a major product defect, or an incorrect or materially misdescribed product. Please contact us as soon as you notice the issue, preferably within 7 days of delivery for visible damage or an incorrect item. This reporting request does not remove rights relating to hidden defects, the warranty or applicable consumer law.
Share your order number or purchasing phone number and a description of the problem. Photos or a short video are helpful where available; an unboxing video is not compulsory. We will assess the issue and arrange the appropriate return, replacement or refund. You will not be required to accept a replacement instead of a refund where a refund is legally due.
Return arrangements and charges
Contact us before sending a stove back so we can provide collection or return instructions. For an accepted return caused by damage, a defect, a wrong item or our error, DAKSHOR covers the reasonable return shipping cost. No restocking charge applies. Retain the packaging and included accessories where available so the product can travel safely; missing packaging does not remove statutory rights.
No change-of-mind returns
We do not accept change-of-mind returns for a correctly supplied stove that has been delivered and is working properly.
6-month parts warranty
The warranty covers the speed controller, fan, motor and power connection/socket for 6 months. The stainless-steel body is not covered by this parts warranty. For a covered part failure, we send the replacement part by courier without requiring the whole stove to be returned. A local mechanic can fit the replacement. Parts support does not replace any return or refund remedy required by law.
Refund process
Approved refunds are initiated within 7 business days of approval, to the original payment method where available. If a return is needed, we assess it after receiving the product and notify you of the outcome. Any assessment will be completed within a reasonable time without delaying rights required by law. For a payment originally collected on delivery, we arrange a suitable bank or UPI refund with you. The payment provider or bank may take additional time to credit the amount. Refunds are based on the amount actually paid, after applicable discounts.
How to request cancellation, return or support
Email dakshorindia@gmail.com, call +91 98986 62118, or contact us on WhatsApp. Include your order details and the stoves or quantities concerned.
DAKSHOR, a brand of Yashree Enterprises
Ground Floor, A/15/11, Udhna Udhyog Nagar, Udhna, Road No 9, Surat, Gujarat, PIN 394210, India.
Nothing in this policy excludes or restricts mandatory rights under applicable Indian consumer law, including applicable remedies for non-delivery or delivery outside the agreed schedule.